At QuantumVR, we are committed to offering the best virtual reality gaming experience. If you are not fully satisfied with your VR game or product, you can return or exchange it according to the terms outlined below.

Eligibility for Refunds

• Physical VR games and accessories: Must be returned within 14 days of purchase, in their original, unopened packaging.
• Digital VR games and downloadable content (DLC): These are non-refundable unless they are defective or unused.
• Pre-owned VR games: Eligible for exchange or store credit only, not cash refunds.
• Proof of purchase (receipt or order confirmation) is required for all refund requests.

Refund Process

To request a refund, please contact our customer service at [email protected] with your order details.

Refunds will be processed within 7 business days after the item is returned and inspected, credited to the original payment method or issued as store credit.

If your VR game or accessory is defective, our support team will verify the issue before processing the refund.

Exchanges

If the product you received is defective, damaged, or incorrect, we will exchange it for the same item or offer a similar product of equal value.

Exchanges must be requested within 14 days of purchase.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check with your bank or payment provider.

If the issue persists, contact us at [email protected].

We reserve the right to update this Refund Policy at any time. For any questions or concerns, please reach out to our customer support team.